The FAQ (Frequently asked questions) function contains a list of questions and answers that might commonly be asked in some context related to your workplace. It can be useful as the go-to destination for finding answers to specific questions about your business operation. Your FAQ can also act as the first point of contact for when looking for answers.
The FAQ can be found in the left-hand side menu. When you access the FAQ, you will be able to search though commonly asked questions and answers or create a new question with an answer.
The FAQ are restricted by the different permissions that are given to a user type. It is not all users that will be able to access or upload questions and answers to the FAQ.
How to use the FAQ
When you have accessed the FAQ, you will be able to click on a specific question to see the answer.
You can also use the "Search" function to find an answer to a specific question.
It is also possible to use the filter to find questions devided into different categories such as a specific department or work area. To use the filter, click on "Filter" loacted under the search function. You will then be provided with at list of categories.
How to create a new question and an answer
When you have accessed the FAQ, you will be able to create a question. To add a question, click on the “+” icon in the top of your window.
You will now be able to give the question a title, write an answer, set the permissions for which users will have access to the question, and which departments the question is relevant for. This means that you have the opportunity the share an FAQ either company wide or more directed towards specific departments or work areas.
Additionally, you will be able attach files to the question. To attach files click on the light grey area with the document icon.
To publish the question, click on “Save”.
How to edit or delete a question
You will be able to edit a published question by accessing the question. Click on the “Edit FAQ” button in the top right-hand side corner. A new window will appear where you will be able to either edit or delete the question. If you edit the question, remember to click "Save".
The FAQ can be useful if you have questions that might not found in the Handbook. However, some questions will be published in your Handbook. To learn more about the Handbooks read this article How does Handbooks work.
If you want to learn more about the different User Types and Permissions read this article How to manage User Types and Permissions.
Feel free to read about how the FAQ works on a mobile device by reading this article How does the FAQ work (Mobile).